Getting access to a service provider can be like a game of snakes and laddersPhone.

A colleague in our office has been trying to update her new bank details with a service provider. Her attempts to provide that information and resolve the issue have been challenging to say the least.

Interactions included numerous unsuccessful calls to their customer service line, navigating through complex main menu options, voice recognition failings, and the final assault, enduring the repetitive melody of some 16th century/German-born composer during lengthy wait times.
Continue Reading Are your HSE reporting processes a game of snakes and ladders?

The workplace gender equality reporting requirements have been criticised for being too onerous on employers.  But changes are afoot.  On 25 February 2015, Senator Eric Abetz, the Minister for Employment, and Senator Michaelia Cash, the Minister Assisting the Prime Minister for Women, announced changes aimed at reducing the complexity of the reporting requirements. 
Continue Reading The devil is in the detail – the new gender reporting requirements

What is happening?

The expanded gender diversity reporting requirements for businesses with over 100 employees, introduced by the previous Labor Government in the form of the Workplace Gender Equality Act 2012 (Cth) (WGE Act), are likely to be back on the agenda with Federal Parliament resuming this week. 
Continue Reading The Future of Gender Diversity Reporting Requirements