Getting access to a service provider can be like a game of snakes and laddersPhone.

A colleague in our office has been trying to update her new bank details with a service provider. Her attempts to provide that information and resolve the issue have been challenging to say the least.

Interactions included numerous unsuccessful calls to their customer service line, navigating through complex main menu options, voice recognition failings, and the final assault, enduring the repetitive melody of some 16th century/German-born composer during lengthy wait times.
Continue Reading Are your HSE reporting processes a game of snakes and ladders?

15 Australian workers have been killed so far in 2016, and based on statistics below, an additional 175 people may die in work related incidents this year.

Workplace fatality stats

Whilst many organisations properly devote vast resources and time to managing health and safety, and have processes in place to respond in a time of crisis, many don’t have a plan for managing the people issues during a crisis.
Continue Reading Confronting the confronting questions

Seyfarth Shaw is excited to announce that Jane Hall has joined the firm as a partner from Corrs Chambers Westgarth. Jane is one of the country’s leading health and safety lawyers, with almost 20 years’ experience in the public and private sectors.

Jane has extensive experience in both litigation and advisory work and has been

The NSW work health and safety regulator has brought a successful prosecution against a company director resulting in a criminal conviction and fines against the director and the company. An order was also made requiring the director to pay the costs of the prosecution. It appears that this is the first such successful prosecution under the harmonised Federal safety legislation in NSW. However, the fines imposed in this case ($15,000 against the director and $150,000 against the company) were low given the specific circumstances of the case.
Continue Reading Director prosecution and conviction in New South Wales

Bullying behaviour comes in all shapes and sizes.  Identifying and deciding how to respond to diverse bullying behaviour by a worker (or workers) can create challenges for employers.

Recent headlines have cautioned that unfriending on Facebook could be considered bullying. That this seemingly innocuous action has been elevated to “bullying” has been the subject of many concerned water-cooler discussions since hitting the mainstream press.
Continue Reading Death threats and unfriending – what is bullying?

We recently attended the Health, Safety, Environment and Community Conference convened by the NSW Minerals Council. The Conference drew together participants from across the mining industry in NSW to look at what miners are facing and how they are dealing with the challenges.
Continue Reading The latest challenges in health and safety in the mining industry